Credit card disputes at Visa continued rising past their pandemic boom despite the proliferation of prevention software, as fraud grows alongside e-commerce and inflation. From a report: Disputes on Visa’s network rose to more than 90 million in 2022, data provided by the payment company showed. More than 70 million disputes were filed in 2019, Visa said in a presentation, before rising 24% in 2020 during the pandemic and about 2% a year in 2021 and 2022.
Despite being easy for consumers to file, making it one of the most-common credit card frauds, disputes are an opaque part of the payments industry. Both Mastercard Inc. and American Express declined to provide disputes data. Visa and Mastercard both bought dispute prevention companies in 2019, Verifi and Ethoca, respectively, and regularly promote their offerings at conferences. Disputes can be costly and onerous for both credit card companies and merchants to process, while chargebacks, when a dispute results in a refund, cost merchants dearly — about $2.40 for every dollar disputed, according to Visa’s Verifi, or as high as $3.36 for every dollar, according to Mastercard’s Ethoca.